LAST REVISED: February 19, 2018

SUBWAY® Website Ordering and Mobile App Terms of Use – CANADA ONLY

IMPORTANT – READ CARFEFULLY: THESE TERMS OF USE FORM A BINDING CONTRACT, (“AGREEMENT”) BETWEEN YOU (“YOU”) AND: FRANCHISE WORLD HEADQUARTERS, LLC (“FWH”) (TOGETHER WITH ITS SUBSIDIARIES AND AFFILIATES, INCLUDING BUT NOT LIMITED TO THE SUBWAY FRANCHISEE CANADIAN ADVERTISING TRUST, “THE SUBWAY GROUP,” “WE” OR “US”). THIS AGREEMENT GOVERNS YOUR USE OF THE WWW.SUBWAY.COM WEBSITE AND ANY AND ALL FUTURE WEBSITES OPERATED BY OR ON BEHALF OF FWH (TOGETHER, THE “WEBSITES”) FOR ORDERING OR OTHER TRANSACTIONS AND YOUR USE AND DOWNLOAD OF THE SUBWAY MOBILE APPLICATION (THE “SUBWAY® APP”). (TOGETHER, THE WEBSITES AND THE SUBWAY® APP ARE REFERRED TO HEREIN AS THE “SITES.”) The Sites are maintained on servers located in the United States and may be subject to the laws of the U.S. or other jurisdictions.

BY CLICKING THE “GET STARTED” OR “CREATE ACCOUNT” BUTTONS OR OTHER BUTTON ON THE WEBSITE OR IN-APP STATING THAT YOU ARE CONSENTING TO THIS AGREEMENT, YOU AGREE TO ALL OF THE PROVISIONS IT CONTAINS.

THIS AGREEMENT INCLUDES TERMS ADDRESSING OUR USE OF PERSONAL INFORMATION AS SET FORTH IN OUR PRIVACY STATEMENT.

1. ACCOUNT REGISTRATION AND CARD USE - (Top)

1.1 Account Registration and Loyalty Program.

When you create an account on the Sites (a “Subway® Account”), we will automatically enroll you in the Subway MyWay™ Rewards loyalty program. If you already have a Subway® account, by signing into this account, you will be registered for the SUBWAY MYWAY™ REWARDS loyalty program. SUBWAY MYWAY™ Rewards is a loyalty program in which you receive tokens to earn rewards. The rewards are discount coupons that may be used on future purchases at participating Subway® restaurants. See Subway MyWay™ Rewards for the full loyalty program terms, which governs all issues and disputes involving the Subway MyWay™ Rewards program.

1.2 Accurate Information.

Throughout all of your interactions with the Sites and in addition to any obligation under the Subway MyWay™ Rewards terms of use, you must provide accurate and complete information and must also keep the information that you provide up-to-date.

1.3 Subway® Cards and eGift Cards.

The Subway® Card program is administered separately by Value Pay Services LLC. Use of a Subway® Card is subject to separate terms and conditions which may be viewed at www.subway.com.

2. REMOTE ORDERING - (Top)

2.1 General Information.

The Sites may allow you to make remote order payments through certain credit and debit cards. The Sites accept the Subway® card, Subway® eGift Card, and most major credit cards, but we may not accept all payment cards. If the first card you select is not accepted, please try another. Transactions consummated through the Sites are with the particular participating restaurant and not with us. For problems or disputes, contact that restaurant directly or your payment card issuer.

2.2 Placing Orders.

All products and services listed on the Sites are subject to availability, Subway® restaurant participation, or may be limited in quantity. After your mobile or online order has been confirmed, your order will be ready for pickup approximately 15 minutes after checkout, unless you have ordered ahead and arranged for a separate pick up time.

2.3 Order Changes.

Once your order has been confirmed by the Subway® restaurant you selected, changes WILL NOT BE ACCEPTED and your order will be fulfilled as originally submitted and YOU WILL BE RESPONSIBLE FOR PAYMENT OF THE TOTAL AMOUNT OF YOUR ORDER to that Subway® restaurant.

2.4 Canceling an Order.

Once your order is confirmed by the Subway® App or on the Subway® website, IT CANNOT BE CANCELED and YOU WILL BE RESPONSIBLE FOR PAYMENT OF THE TOTAL AMOUNT OF YOUR ORDER to the Subway® restaurant you selected.

2.5 Disputes and Refunds.

If a billing error entitles you to a refund, you agree to accept the refund in the form of a credit on the method of payment used to place your order. Except as required by law, cash refunds will not be provided. If you are dissatisfied with the products or services you received from the selected Subway® restaurant, please contact the Subway® restaurant that fulfilled your order directly.

2.6 Subway® Account History.

When a payment transaction is made using your Subway® Account, we will update your Subway® Account activity and provide you a transaction confirmation. The confirmation will serve as your receipt. Except as required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your Subway® Account and your use of the Subway® App, and (b) reconciling all transactional information that is associated with your Subway® Account. If you believe that there is an error or unauthorized transaction activity is associated with your Subway® Account, you agree to contact Customer Care immediately.

2.7 Additional Services.

In addition to the remote ordering and payment processing functions, the Sites also may provide a Subway® restaurant locator service, nutritional information and access to Subway® Card and eGift Card re-loads and reward redemption.

3. CUSTOMER CARE - (Top)

3.1 For questions or problems relating to operation of the Sites or any issue with a transaction made through your Subway® Account, contact Customer Care. Note that we are only responsible for customer service issues relating to the Sites, your Subway® Account, payments, card processing, debiting or crediting. Problems with any order you place with a Subway® restaurant are the responsibility of that restaurant. Our Customer Care representatives may provide you with the necessary information to contact the restaurant, but we disclaim any and all liability in connection with the order.

4. PRIVACY AND CONSENT TO ELECTRONIC COMMUNICATIONS - (Top)

4.1 Your privacy is important to us. We provide a Privacy Statement that explains our information practices and the choices you can make concerning the use and disclosure of your personal information. Click here to view that Privacy Statement, which forms a part of this Agreement. Additionally, if you are accessing the Subway® App or the Sites from any international location you expressly consent and agree to the use of and transfer of your personal information to the U.S. as stated in our Privacy Policy.

4.2 Electronic Communications.  

BY ACCEPTING THIS AGREEMENT, YOU CONSENT TO RECEIVING EMAILS AND IN-APP NOTIFICATIONS FROM US IN CONNECTION WITH YOUR SUBWAY® ACCOUNT AND THE MYWAY™ REWARDS LOYALTY PROGRAM. You may also have the opportunity to sign up to receive promotional emails, text messages or in-app notifications from us about the Subway® brand. We will not charge you for the text messaging; however, standard messaging rates will apply to each text message received as provided in your wireless plan with your carrier. You may opt out of such communications at any time. Note that if you choose to opt out of promotional electronic messages, we may continue to send electronic communications to you to manage your Subway® account, to complete transactions, or as otherwise permitted or required by applicable law.

5. LEGAL & GENERAL TERMS - (Top)

5.1 Your License.

We grant you a personal, limited, non-exclusive, revocable, non-transferable license, without the right to sublicense, to electronically access and use the Sites solely for the purposes set out in Section 1 above. The Sites include any software, programs, documentation, tools, internet-based services, components and any updates (including software maintenance, service information, help content, bug fixes or maintenance releases) thereto provided to you for use with the Sites.

5.2 Restrictions.

While we want you to enjoy the Sites, you may not, nor may you permit any third party to do any of the following: (a) access or attempt to access our systems, programs or data that are not made available for public use; (b) copy, reproduce, republish, upload, post, transmit, resell or distribute in any way material from us; (c) permit any third party to use and benefit from the Site via a rental, lease, timesharing, service bureau or other arrangement; (iv) transfer any rights granted to you under this Agreement; (d) work around any of the technical limitations of the Sites, use any tool to enable features or functionalities that are otherwise disabled in the Sites, or decompile, disassemble or otherwise reverse engineer the Sites, except to the extent that such restriction is expressly permitted by law; (e) perform or attempt to perform any actions that would interfere with the proper working of the Sites, prevent access to or use of the Sites by our other users, or impose an unreasonable or disproportionately large load on our infrastructure; or (f) otherwise use the Sites except as expressly allowed under this section.

In addition, to the extent the Sites allow you to post or submit content, you agree not to use the Sites:

  • (a) to transmit any information or written, graphic or photographic material that is unlawful, threatening, abusive, harassing, tortious, defamatory, obscene, pornographic, libelous, invasive of another's privacy, threatening, menacing, offensive, hateful or racially, ethnically or otherwise objectionable;
  • (b) to harm, or threaten to harm, minors in any way;
  • (c) to impersonate any person or entity or falsely state or otherwise misrepresent your identity or status or misrepresent your affiliation with a person or entity; forge headers or otherwise manipulate identifiers in order to disguise the origin of any material transmitted through the Sites;
  • (d) to transmit any material that infringes any patent, trademark, trade secret, copyright or other intellectual property, privacy, publicity or other rights of any third party;
  • (e) to interfere with or disrupt the Sites or servers or networks connected to the Sites, or disobey any requirements, procedures, policies or regulations of networks connected to the Sites;
  • (f) to intentionally or unintentionally violate any applicable law, regulation or statute and any regulations having the force of law; or
  • (g) to “stalk” or otherwise harass, threaten, or violate the rights of others; or collect, store or process, or attempt to collect, store or process, personal data about third parties without their knowledge or consent.

5.3 Disclosures and Notices.

You agree that we can provide this Agreement (including the Privacy Statement), any revisions and amendments, payment authorizations, disclosures, notices required by law and any other matter relating to your Subway® Account electronically by posting it on the Website or in the Subway® App, or emailing it to the email address listed in your Subway® Account. You also agree that electronic disclosures and notices have the same meaning and effect as if we had provided you with a paper copy. You are considered to have received such notices and disclosures within 24 hours of the time it was posted to the Website, delivered to the Subway® App, or emailed to you unless we receive notice that the email was not delivered. To view notices and disclosures posted on the Website, you need only a commercially available browser. We recommend that you print or save important notices and disclosures for your records.

5.4 Service Providers.

We use service providers to provide you with many aspects of the Sites and Subway® Account. The service providers include but may not be limited to Value Pay Services LLC, Paydiant Inc., PLXIS LLC, CashStar, Inc., and Google, (“Service Providers”). The Sites are supported by services provided by Google. You agree to comply with all terms and notices as Google may provide, including without limitation as identified at the following links:

5.5 Suspension or Termination.

To the full extent permitted by law, we may terminate this Agreement and/or close your Subway® Account for any reason or no reason at any time upon notice to you. Without limiting the foregoing, we may also suspend your access to your Subway® Account if you (a) have violated the terms of this Agreement, (b) pose an unacceptable fraud risk to us, or (c) provide any false, incomplete, inaccurate, or misleading information or otherwise engage in fraudulent or illegal conduct.

5.6 Effect of Termination.

We may, in our sole and absolute discretion without liability to you or any third party, to the full extent permitted by law, terminate your use of the Sites for any reason, including without limitation inactivity or violation of this Agreement or other policies we may establish from time to time. We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Sites, or any termination or suspension of your Subway® Account. If your Subway® Account is terminated for any reason or no reason, you agree: (a) to continue to be bound by this Agreement and remain responsible for any transactions you have processed through use of the Sites; (b) to immediately stop using the Sites; (c) that the license provided under this Agreement shall end; (d) that we reserve the right (but have no obligation), to the extent permitted by applicable law, to delete all of your information and Subway® Account data stored on our servers; and (e) that we shall not be liable to you or any third party for termination of access to the Sites or deletion of your information or Subway® Account data.

5.7 Your Right to Terminate.

You may terminate this Agreement and your Subway® Account by closing your Subway® Account at any time and, if applicable to you, uninstalling the Subway® App on your mobile device.

5.8 Updates.

You acknowledge that you may need to install future software updates to continue to use the Subway® App.

5.9 Ownership, Trademarks, Ideas.

The Sites and associated software are licensed and not sold to you. The Sites and associated software are protected by copyright, trade secret and other intellectual property laws. You acknowledge and agree that we or our service providers own or have the legal right to the title, copyright and other worldwide Intellectual Property Rights (as defined below) in the Sites and all copies thereof.

Unless otherwise noted, all materials on the Sites are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned, licensed or used by us. Subway® and the Subway® logo are registered trademarks and service marks owned and registered by Subway IP Inc. (SIP) and licensed to us. SIP’s marks on the Sites represent some of the marks currently owned or controlled in the United States of America and/or in one or more other countries by SIP or its licensees. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all of SIP or its licensee’s worldwide proprietary ownership rights, and SIP may own or control other proprietary rights in one or more countries outside of the United States of America. All rights not expressly granted are reserved. This Agreement does not grant you any rights to the trademarks or service marks of the Subway® System, any Service Provider, or their respective licensors. You may choose to or we may invite you to submit comments or ideas about the Site, including without limitation about how to improve the Sites or our products (“Ideas”).

By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place us or any of our service providers under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, that we and our service providers do not waive any rights to use similar or related ideas previously known to us or our service providers or developed by their employees, or obtained from sources other than you.

We will respond to notices of alleged copyright infringement that comply with the process set out in the U.S. Digital Millennium Copyright Act (“DMCA”). If you think your copyrights are being infringed on the Sites, you can submit a written notice to DMCA@subway.com

5.10 Indemnity.

You will indemnify, defend and hold us and our service providers (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, tax assessments, penalties, interest, and expenses (including without limitation reasonable attorneys' fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to: (a) any actual or alleged breach of your representations, warranties, or obligations set forth in this Agreement; (b) your wrongful or improper use of the Site; (c) any transaction submitted by you through the Sites (including without limitation any claim or dispute); (d) your violation of any third-party right, including without limitation any right of privacy, publicity rights or Intellectual Property Rights; (e) your violation of any law, rule or regulation of the United States of America, Canada, or any other country; and (f) any other party's access and/or use of the Sites with your log-in credentials or of your Subway® Account.

5.11 Representation and Warranties.

You represent and warrant that: (a) you are at least eighteen (18) years of age; (b) you are eligible to register and use the Sites and have the right, power, and ability to enter into and perform under this Agreement; (c) the name you identified when you registered is your name; (d) you will fulfill all of your obligations to each merchant, and/or financial institution for which you submit a transaction and will resolve any consumer dispute or complaint directly with that entity; (e) you and all transactions initiated by you will comply with all federal, provincial, territorial, and local laws, rules, and regulations applicable to your business, including any applicable tax laws and regulations; (f) you will not use the Sites, directly or indirectly, for any fraudulent undertaking or in any manner so as to interfere with the use of the Sites, and (g) your primary residence is located in Canada.

NOTE: SOME JURISDICTIONS, INCLUDING THE PROVINCE OF QUEBEC, DO NOT PERMIT THE LIMITATIONS OF CERTAIN RIGHTS, IMPLIED WARRANTIES OR TYPES OF DAMAGES. If those laws are applicable to you, some or all of the following limitations and waivers may not apply to you. In that event, the limitations and waivers shall be applicable to the fullest extent permitted by law.

5.12 No Warranties.

The Sites are provided on an "AS IS" and "AS AVAILABLE" basis. Use of the Sites is at your own risk. To the maximum extent permitted by Applicable law, THE SITES ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. No advice or information, whether oral or written, obtained by you from us or through the Sites will create any warranty not expressly stated herein. Without limiting the foregoing, we and our service providers (and their respective subsidiaries, affiliates, members, shareholders, directors, officers, employees and agents) do not warrant that the content is accurate, reliable or correct; that the Sites will meet your requirements; that the Sites will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Sites are free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Sites is downloaded at your own risk and you will be solely responsible for any damage to your property or loss of data that results from such download. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a Subway® restaurant location or other third party through the Sites or any hyperlinked website or service, or featured in any banner or other advertising, and we will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.

5.13 Limitation of Liability and Disclaimers.

YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE RELATING TO OR IN CONNECTION WITH YOUR USE OF THE SITES OR BREACH OF THIS AGREEMENT IS TO DISCONTINUE YOUR USE OF THE SITES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OUR SERVICE PROVIDERS AND ANY OTHER PARTY (WHETHER OR NOT INVOLVED IN CREATING, PRODUCING, MAINTAINING OR DELIVERING THE SITES) AND THE SUBSIDIARIES, AFFILIATES, MEMBERS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS OF EACH PARTY, EXCLUDE ALL LIABILITY AND RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY (INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, CONSEQUENTIAL, RELIANCE OR PUNITIVE LOSS OR DAMAGE OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGE ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION AND WHETHER IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT OR OTHERWISE) IN CONNECTION WITH THE SITES IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE SITES, INCLUDING WITHOUT LIMITATION ACTIONS OR ACTIVITIES RESULTING FROM USE OF RESOURCES PRESENTED ON THE SITES, ANY WEBSITES LINKED TO THE SITES, OR THE MATERIAL ON SUCH WEBSITES, OR USE OF ANY SUBMISSION, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY AFFECT YOUR MOBILE DEVICE, COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THE SITES OR YOUR DOWNLOADING OF ANY MATERIAL FROM THE SITES OR ANY WEBSITE LINKED TO THE SITES.

UNDER NO CIRCUMSTANCES WILL WE OR OUR SERVICE PROVIDERS BE RESPONSIBLE FOR ANY DAMAGE, LOSS OR INJURY RESULTING FROM HACKING, TAMPERING OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SITES OR YOUR Subway® ACCOUNT OR THE INFORMATION CONTAINED THEREIN. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR SERVICE PROVIDERS (AND OUR AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, MEMBERS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS) ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITES; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITES; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SITES BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SITES; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY.

TO THE EXTENT ANY OF THE FOREGOING LIMITATIONS ARE FOUND TO BE UNENFORCEABLE TO YOU IN YOUR JURISDICTION, THIS SECTION 5.13 SHOULD BE CONSTRUED SO AS TO EFFECTUATE THE INTENT OF ITS PROVISIONS TO THE MAXIMUM EXTENT PERMISSIBLE.

5.14 Governing Law

To the extent permitted by law, this Agreement shall be governed by and construed in accordance with the substantive laws of the Province of Alberta and the laws of Canada applicable therein without reference to any rules regarding conflicts of law.

5.15 Right to Amend.

We have the right to change or add to the terms of this Agreement at any time, and to change, delete, discontinue, or impose conditions on any feature or aspect of the Sites with notice that we in our sole discretion deem to be reasonable in the circumstances which shall include (and may be limited to) posting of the revised Agreement or other terms on the Sites. Any use of the Sites after our publication of any such changes shall constitute your acceptance of this Agreement as modified.

5.16 Assignment.

You may not transfer or assign this Agreement or any rights or licenses granted hereunder, but we may assign this Agreement without restriction.

5.17 Third Party Services and Links to Other Web Sites.

You may be offered services, products and promotions provided by third parties and not by us. If you decide to use these third-party services you will be responsible for reviewing and understanding the terms and conditions associated with these services. You agree that we are not responsible for the performance of these services. The Sites may contain links to third party websites as a convenience to you. The inclusion of any website link does not imply an approval, endorsement, or recommendation by us. You agree that you access any such website at your own risk, and that the site is not governed by the terms and conditions contained in this Agreement. We expressly disclaim any liability for these websites. Please remember that when you use a link to go from the Sites to another website, our Privacy Statement is no longer in effect. Your browsing and interaction on any other website, including those that have a link on the Sites, is subject to that website's own rules and policies.

5.18 Other Provisions.

Except as expressly provided in this Agreement or as may be expressly stated in another agreement between us, these terms are a complete statement of the agreement between us and you with respect to the Sites, including the provision of payment services. In the event of a conflict between this Agreement and any other agreement or policy, absent an express provision to the contrary, this Agreement shall prevail on the subject matter of this Agreement. If any provision or aspect of a provision of this Agreement is held to be invalid or unenforceable under applicable law, then it shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

5.19 Survival.

In addition to any provision that is reasonably necessary to accomplish or enforce the purpose of this Agreement, the following sections of this Agreement survive and remain in effect in accordance with their terms upon the termination of this Agreement: 5.9 – 5.17 and 5.19.

Top