Table of Contents
Your privacy is very important to DAI. This Privacy Statement discloses how Doctor’s Associates Inc., (“DAI”) collects, protects, uses, and shares Personal Information gathered about you. DAI’s privacy practices are consistent with::
Franchise World Headquarters, LLC (“FWH”) operates and hosts the Website (the “Website”) located at: www.subway.com, whose servers are located in the United States of America (“USA”). FWH provides core business related services such as, but not limited to: sales, research and development, marketing franchises, franchisee training, retail technology, POS system support, store design, legal and accounting services, to the SUBWAY® franchising entities. FWH is licensed to use the SUBWAY® trademark. Subway IP, Inc. (“SIP”) is the owner of a proprietary system for establishing and operating restaurants featuring sandwiches, pizza and salads under our trade name and service mark SUBWAY® (the “System”) in order to develop SUBWAY® restaurants worldwide. The System includes the trademark SUBWAY®, other trademarks, trade names, service marks, commercial announcements (slogans) and related insignia (logos) owned by SIP (the “Marks”), as well as, Confidential Information and goodwill, which includes, but is not limited to: the recipes, formulas, food preparation procedures, business methods, business forms, and business policies.
FWH and SIP may share information, including Personal Information with its affiliate, FWH Technologies, LLC (“FWHT”). FWHT owns and licenses the SubwayPOS™ software, which has been approved for use in SUBWAY® restaurants worldwide.
FWH, SIP, and FWHT may share information, including Personal Information with its affiliates, the SUBWAY® franchisors including, but not limited to: Doctor’s Associates Inc. (“DAI”) the franchisor of the SUBWAY® system for the USA and its territories, and does business as "SUBWAY", Subway International B.V. (“SIBV”) the franchisor of the SUBWAY® system for Europe (and the rest of the world, outside of the United States, Australia, Canada, Colombia, Brazil, South Africa, and India), Subway Systems Australia Pty Ltd (“SSA”), Subway Franchise Systems of Canada, Ltd. (“SFSC”), Subway Partners Colombia C.V. (“SPCCV”), Subway Systems do Brasil Ltda. (“SSB”), Sandwich and Salad Franchises of South Africa Pty Ltd. (“SSFSA”), and Subway Systems India Private Limited (“SSIPL”). PT Subway Systems Indonesia (“PTSSI”) is a service company which provides business related services exclusively to Indonesia’s SUBWAY® franchisees, for and on behalf of SIBV, the franchisor for Indonesia. FWH, SIP, FWHT, DAI, SIBV, SSA, SFSC, SPCCV, SSB, SSFSA, SSIPL, and PTSSI are collectively referred to herein as the “SUBWAY® Group”.
The SUBWAY® Group, is affiliated with the following companies that may provide goods, services, or both to the SUBWAY® Group, SUBWAY® franchisees, SUBWAY® affiliates, or SUBWAY® affiliates’ franchisees:
The SUBWAY® Group, may share information, including Personal Information with its affiliate, Franchisee Shipping Center Co., Inc. (“FSCC”), which offers various advertising, promotional, and operational materials to SUBWAY® franchisees.
The SUBWAY® Group, may share information, including Personal Information with the SUBWAY® Group’s real estate affiliate, Subway Real Estate, LLC (“SRE”) and its leasing affiliates, in assisting SUBWAY® franchisees by negotiating real estate leases, administering the leases and lease renewals, and subleasing all SUBWAY® restaurant premises to SUBWAY® franchisees worldwide, which includes, but is not limited to: Subway Real Estate Corp. (“SREC”), Subway Realty of the Netherlands B.V., Subway Realty of the Netherlands B.V. Merkezi Hollanda Istanbul Merkezi Subesi (branch), Subway Realty of the Netherlands B.V. Hong Kong (branch), Subway International B.V. – Taiwan Branch, Subway International Equipment Leasing B.V., Subway Realty Limited, (“SRL”) - UK, Subway of Ireland Limited, Subway Partners Realty N.V. - Curacao, Subway Realty de Venezuela, C.A., Subway Real Estate Limited – New Zealand, Subway Realty de Mexico, S.A. de C.V., Subway Real Estate of France S.A.R.L., Subway Vermietungs – und Servicegesellschaft mbH - Germany, Subway Vermietungs – und Servicegesellschaft mbH - Czech Republic, Subway Realty of Spain, S.L., Subway Realty of Italy S.r.l., Subway Subs of Sweden AB, Subway Realty do Brasil, Ltda,, and Subway Equipment Leasing, S.A. de C.V. – El Salvador. The above realty entities are collectively referred to herein as the “SUBWAY® Realty Group”.
The SUBWAY® Group may share information, including Personal Information with the SUBWAY® Group’s advertising affiliate, Stichting Admininistratiekantoor Subway Franchisee Advertising Fund Trust, which is a Netherlands Foundation (the “SFAFT Foundation”), located at: Prinsengracht 13, 1015 DK Amsterdam, The Netherlands. The SFAFT Foundation determines how the SUBWAY® franchisees advertising contributions should be allocated, and creates the spending policies and procedures with respect to the promotion of the SUBWAY® brand in all regional and local markets, for the benefit of the SUBWAY® franchisees, as well as the SFAFT Foundations affiliates, who operate as the advertising entities for the benefit of the SUBWAY® franchisees worldwide, which includes, but is not limited to: Subway Franchisee Advertising Fund Trust, Ltd. (“SFAFT”) is a Connecticut statutory trust, with a business address at 325 Bic Drive, Milford, CT 06461. Subway Franchisee Advertising Fund Trust, B.V. (“SFAFT BV”) is a Netherlands limited liability company, with a business address at Prinsengracht 13, 1015 DK Amsterdam. Subway Franchisee Advertising Fund of Australia Pty. Ltd. (“SFAFA”) is a company limited by shares, with a business address at Level 1, 42 Amelia Street, Fortitude Valley, Queensland, 4006, Australia. Subway Franchisee Advertising Fund of Canada, Inc./Le Fond De Publicité Des Franchisés Subway Du Canada Inc. (“SFAFC”) is a federal corporation, with a business address at Monarch Registries, 11210-107 Avenue NW, Main Floor, Ed Monton, AB T5H 0Y1. Subway Franchisee Canadian Advertising Trust (“SFCAT”) with a business address at Monarch Registry 11210-107 Ave. NW, Main Floor, Edmonton, AB T5H 0Y1. Subway Systems Singapore Pte. Ltd. (“SSSPL”), 67 Beach Road, #03-01 / 02 Bulkhaul House, Singapore 189688. Subway International De Mexico, S.A. de C.V., c/o Eugenia No. 13 Int 601, Col. Nápoles, C.P. 03810, Benito Juarez, Mexico D.F. Subway Franchisee Advertising Fund Trust B.V. Sucursal Argentina, c/o Marval, O”Farrell & Mairal, AV. Leandro N. Alem 928, C1001AAR Buenos Aires, Argentina. Subway Systems do Brasil Ltda. (Representative Office), c/o Gouveia E Silveira Advogados, Av. Nove de Julho 4954, São Pau7lo SP, 01406-200, Brazil. Subway Brand Management & Consultant (Shanghai) CO. LTD., 560 Zhangyang Rd, Room 1706, Shanghai 200122, China. Subway Partners Colombia C.V., c/o Pamiagua & Tovar Abogados S.A., Calle 107 A No. 11 A-69, Bogota, D.C. Colombia. Subway Systems India Private Limited, Level 2 Elegance, Mathura Road, Jasola, New Delhi 110025 India. Subway International B.V. (Taiwan Branch), Polaris 1A International, 8F-3, No. 43, Aly. 6, Ln. 182, Sec 4, Chenggong Road, Neihu District, Taipei City 114 Taiwan. Subway Realty de Venezuela, C.A., c/o Monahan Mijares & Asociados, Avenida Las Acacias, Torr La Previsora, 10th Floor, Sabana Grande, Caracas 1050 Venezuela. The FAF Group administers national and local advertising funds and activity for SUBWAY® restaurants and SUBWAY® franchisees worldwide. The above advertising entities are collectively referred to herein as the “FAF Group”.
The SUBWAY® Group and its affiliates within the FAF Group, may share information, including Personal Information, with third-party service provider, Value Pay Services LLC (“VPS”) which is a wholly owned subsidiary of the Independent Purchasing Cooperative, Inc. (“IPC”). The IPC and its affiliates including, but not limited to: the European Independent Purchasing Cooperative (“EIPC”), Latin America and Caribbean Independent Purchasing Cooperative (“LACIPC”), Independent Purchasing Cooperative (Australasia) Limited (“IPCA”) and Middle East Independent Purchasing Cooperative (“MEIPC”), are member owned and operated entities composed of all SUBWAY® franchisees located in the following geographical areas: the United States of America (“USA”) and its territories, Canada and its provinces, the European Economic Area (“EEA”) and Switzerland, Latin America and the Caribbean, Australia and New Zealand, and the Middle East. The IPC as all as its wholly owned subsidiary VPS, EIPC, LACIPC, IPCA, MEIPC, are collectively referred to herein as the “Co-op Group”.
The SUBWAY® Group and its affiliates within the FAF Group and/or the Co-op Group, may share information, including Personal Information with third-party service provider, Customer Portfolios LLC (“CP”), located in Boston, Massachusetts, USA, in order to send you specific information or materials regarding consumer facing programs, that you requested when you chose to opt-in and receive further information from either the SUBWAY® Group, the FAF Group, or the Co-op Group, either by email, SMS, fax, and/or physical mail, regarding the SUBWAY® brand including, but not limited to: subscription services, promotions, SUBWAY® news and/or newsletters, and various other offers.
All Personal Information is collected in a fair and non-intrusive manner, with your voluntary consent. Personal Information is not accessible to anyone outside the specific function for which it is collected. DAI respects the privacy of our SUBWAY® customers, employees, job applicants, and other visitors to DAI’s websites who may choose to provide Personal Information. DAI recognizes the need for appropriate protections and management of Personal Information that you provide to DAI. This Privacy Statement will assist you to understand what types of Personal Information DAI may collect, how your Personal Information may be used, and with whom your Personal Information may be shared with. This Privacy Statement explains DAI’s privacy practices and procedures regarding the Personal Information collected from users of DAI’s websites located at: www.subway.com. DAI is the franchisor licensed to sell SUBWAY® restaurants in the USA and its Territories.
In an effort to comply with the law, and our commitment to protect your Personal Information, DAI provides the following, which discloses DAI’s privacy practices and procedures. Please note, this Privacy Statement does not govern the privacy practices and procedures of independently owned and operated SUBWAY® restaurants. Nor does this Privacy Statement govern the Personal Information handling practices and procedures of its affiliates within the SUBWAY® Group, the FAF Group, the SUBWAY® Realty Group, and/or the Co-op Group. DAI encourages you to review its affiliates respective Privacy Statements which discloses each company’s privacy practices and procedures. For your convenience, DAI has provided links to DAI, FWH, and SFAFT’s individual Privacy Statements, as well as, the SUBWAY® Privacy Notice which includes, but is not limited to, the SUBWAY® Group’s individual franchisor Privacy Statements located at:
This Privacy Statement applies to all Personal Information gathered for and on behalf of DAI, whether in writing, verbally, or electronically, through any website operated by or on behalf of DAI, including, but not limited to: www.subway.com, together with any and all future websites (the “websites”) operated by or on behalf of DAI. By using the websites, or participating in any program or service managed by or on behalf of DAI, you consent to the data practices described in this Privacy Statement.
BY SUBMITTING PERSONAL INFORMATION TO DAI , AND/OR BY ACCESSING AND USING THE WEBSITE, YOU AGREE TO DAI ’S COLLECTION, USE, AND DISCLOSURE OF SUCH PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY STATEMENT AND THE WEBSITE TERMS AND CONDITIONS AS PERMITTED OR REQUIRED BY LAW. YOU CONSENT TO RECEIVE REQUIRED NOTICES (IF ANY) AND YOU ATTEST THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE. IF YOU DO NOT CONSENT TO THE COLLECTION, STORAGE, USE, DISCLOSURE, TRANSFER, AND OTHER PROCESSING OF YOUR PERSONAL INFORMATION, PLEASE DO NOT ACCESS, BROWSE, OR USE THIS WEBSITE.
If you have questions about this Privacy Statement or the protection of your Personal Information, please contact DAI’s Privacy Officer at: email@example.com.
In addition to consenting to DAI’s Privacy Statement, Terms and Conditions, as well as any relevant supplemental policies, you expressly consent to DAI sharing the Personal Information that you have provided to DAI, as described herein. DAI may share Personal Information with its affiliates and/or third-party service providers, including, but not limited to: the SUBWAY® Group, the FAF Group, the Co-op Group, and VPS. DAI may also share your Personal Information with companies that provide support services to DAI, such as, but not limited to: credit card processors, mailing houses, web hosts, technical support providers, fulfillment centers, enforcing and/or investigating business operations or transactions, because these companies may need information about you in order to perform their various functions. Please note, DAI does not control these companies nor does DAI authorize these companies to use your Personal Information that DAI may share with them, for any reason other than the purpose for which DAI hired them. You agree that DAI and those with whom it shares your Personal Information (the “Recipients”), may disclose and transfer your Personal Information worldwide, including in and outside of the United States and its Territories, the European Economic Area, Canada and its Provinces, and other geographical areas serviced by the SUBWAY® Group, for any purpose relating to DAI’s operations and programs.
4. Consent to Electronic Notice If There Is a Security Breach - (Top)
If DAI or a Recipient is required to provide notice of unauthorized access of certain security systems, you agree that DAI, or the Recipient, may do so when required or voluntarily by posting notice on the website or sending notice to any email address DAI or the Recipient has for you, in the good faith discretion of DAI or the Recipient. You agree that notice to you will count as notice to any other individual for whom you are acting and agree to provide the notice to any such individual.
5. DAI’s Use of Your Personal Information and Type of Personal Information DAI May Collect From You - (Top)
DAI uses your Personal Information to facilitate the services you request. We have tailored our Privacy Statement to adequately advise you of the use of your Personal Information.
is defined as any information
concerning the personal or
material circumstances of an
identified or identifiable
individual. An identifiable person
is one who can be identified,
directly or indirectly, by
reference to a Social Security
Number and/or Identification
Number (hereinafter “SSN/I.N”)
or to one or more factors
specific to his physical,
physiological, mental, economic,
cultural or social identity.
Business Contact Information is information that is not subject to special protection and may be routinely shared with anyone inside or outside of the business. Business Contact Information may include, but is not limited to: business name, business address, business telephone number.
DAI DOES NOT COLLECT SENSITIVE PERSONAL INFORMATION
Sensitive Personal Information is information that can include but is not limited to, an individual’s gender, racial or ethnic origins, politics, religion, trade union membership, veteran status, physical or mental health, disabilities, sex life, sexual orientation, or criminal (or alleged criminal) activities, proceedings or convictions. DAI will never collect Sensitive Personal Information except to comply with Affirmative Action data requirements.
DAI will not collect customer
Personal Information, unless the
customer contacts DAI directly.
In order to adequately address a
customer’s concerns, your
Personal Information may be
shared with the appropriate DAI
affiliates, such as, but not
limited to: the SUBWAY® Group,
the FAF Group, SUBWAY®
Development Agents (“DA”) for
your geographical area, and/or
relevant SUBWAY® franchisees, as
well as, third-party service
Upon entering your Personal
Information regarding any of the
above, the SUBWAY® Group and
DAI’s third-party service
providers, are contractually
obligated to provide the same
level of guarantees regarding
the confidentiality and security
of your Personal Information, as
well as, to allow for oversight,
monitoring, and auditing of the
services being provided. DAI
does not divulge User ID and
Passwords to anyone internally
or externally. Please note, when
entering a Promotion,
Sweepstakes, etc., DAI urges you
to review the Promotion,
Sweepstakes, etc., Official
Rules as well as, the Privacy
Statement specific to
the Promotion, Sweepstakes,
etc., that you entering.
Cookies - In addition to Personal Information, we use data collection devices such as "cookies" on certain web pages to help analyze our web page flow and measure promotional effectiveness. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and services.
A few important things you should know about cookies are that:
- You have the ability to accept
or decline cookies by modifying
the settings in your browser.
However, you may not be able to
use all the interactive features
of DAI’s website if cookies are
The SUBWAY® Group uses the Evidon assurance platform to comply with the cross-industry Self-Regulatory Program for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA) (http:///aboutads.info). As part of this service, the SUBWAY® Group’s online advertisements and websites are sometimes delivered with icons that help consumers understand how their data is being used and provide choice options to consumers that want more control. The list of our advertising partners may be updated from time to time. To opt-out of internet-based advertising by all DAA-participating companies, please visit http://www.aboutads.info/choices/.
On some pages of our website we
may allow third-party
advertising partners to set web
tracking tools (e.g., cookies
and web beacons) to collect
Information regarding your
activities on those pages (e.g.,
your IP address, page(s)
visited, time of day). We may
also share such information we
have collected with third-party
advertising partners. These
advertising partners may use
this information (and similar
information collected from other
websites) for purposes of
delivering future targeted
advertisements to you when you
visit other (non-SUBWAY®)
websites within their networks.
This practice is commonly
referred to as "interest-based
advertising" or "online
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. DAI is committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and that is why DAI provides the DAA opt-out link above. However, we do not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT. To find out more about "Do Not Track," you may wish to visit http://www.allaboutdnt.com.
This website is not targeted towards children under the age of thirteen (13). DAI does understand that children under the age of thirteen (13) may still try to contact DAI and in so doing may voluntarily provide Personal Information on DAI’s website located: www.subway.com. If you are a child under the age of thirteen (13) PLEASE, DO NOT submit any Personal Information about yourself on DAI’s website located: www.subway.com WITHOUT FIRST GETTING PERMISSION FROM YOUR PARENT(S) OR GUARDIAN(S).
Children’s privacy is very important DAI. DAI’s servers are located in the USA and its territories, PR and Guam. DAI adheres to the Children's Online Privacy Protection Act (“COPPA”), a United States Federal Law. The Federal Trade Commission (“FTC”) has the authority to issue regulations and enforce COPPA, which applies to websites and online services operated for commercial purposes that are directed at, and are collecting Personal Information from children under thirteen (13) years of age. COPPA explains what a website operator must include in their Privacy Statement, what responsibilities a website operator has to protect children's privacy and safety online, including restrictions on marketing to those under thirteen (13) years of age, it also requires that we inform parents and/or legal guardians how we collect, use, and disclose Personal Information from children under thirteen (13) years of age, as well as, how to obtain verifiable consent from a parent in order for children to use certain features of on a website. DAI will not knowingly allow anyone under thirteen (13) years of age to provide us with any Personal Information about themselves (such as their names, email address, and phone number) over the Internet. If a child has provided DAI with Personal Information without the consent of a parent, we ask the parent of that child to contact DAI’s Privacy Officer immediately at: firstname.lastname@example.org. DAI will use all reasonable efforts to promptly delete the child's Personal Information from our servers. Please note, that when DAI uses the term "parent", we mean to include legal guardians.
In the United States, websites
that are collecting Personal
Information from children under
the age of thirteen (13) are
required to comply with Federal
Trade Commission (“FTC”)
Children's Online Privacy
Protection Act (“COPPA”). COPPA
requires that DAI inform parents
and legal guardians about how we
collect, use, and disclose
Personal Information from
children under thirteen (13)
years of age; and that we obtain
the consent of parents and
guardians in order for children
under thirteen (13) years of age
to use certain features of our
website. Also, when we use the
term "parent", we mean to
include legal guardians.
DAI Privacy Officer
If you choose to, you may submit via: www.subway.com an electronic application seeking consideration as a prospective SUBWAY® franchisee. By submitting an electronic application, you agree that DAI may disclose your Personal Information to our affiliates within the SUBWAY® Group, the FAF Group relevant SUBWAY® DA’s, as well as, certain third-party service providers as part of the SUBWAY® Group’s consideration of your franchise inquiry, in order to help them conduct their franchise marketing efforts. Personal Information collected from prospective franchisees may include, but is not limited to: name, address, telephone number, facsimile number, email address, date of birth, citizenship, educational background, criminal background, bank account information for Electronic Funds Transfer, financial statement, litigation history, and taxpayer identification number. All information, including Personal Information submitted by you on the Application for Additional Franchise Information form will become part of your franchise file should you choose to proceed and submit a franchise application. DAI requires our affiliates, as well as, DAI’s third-party service providers which may include companies that provide support services to DAI, such as, but not limited to: agents, consultants, contractors, marketing agencies, credit card processors, mailing houses, web hosts, technical support providers, and fulfillment centers, to respect DAI’s privacy practices and procedures and not use your Personal Information for any purpose other than to carry out DAI’s instructions.
Any potential franchisees Personal Information sent via: www.subway.com is stored on a server located in the USA. The server is owned and managed by DAI, based in the USA. Any information, including Personal Information stored on this server may be shared with:
DAI will retain your Personal Information only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with all applicable laws. Your consent to such purpose(s) remains valid after termination of DAI’s relationship with you.
Websites - www.subway.com is hosted on a web server provided and managed by FWH, based in the USA. The content of: www.subway.com, including updates to the consumer content, is managed by FWH, based in Milford, Connecticut, USA. When you click on the links for Contact Us, Request a Brochure, Own a Franchise, and Submit a Site, you may be asked to fill out and submit a form which automatically redirects you to the official SUBWAY® website: www.subway.com, whose database is located in the USA. The domain name subway.com is owned by Doctor's Associates Inc.
SUBWAY® restaurants are owned and operated by franchisees, who are independent businessmen and women. Some franchisees may also operate websites and/or provide mobile device applications. These franchisee websites and/or apps are not operated by DAI, nor its affiliates within the SUBWAY® Group and/or the FAF Group, and are not subject to DAI’s Privacy Statement. Please review the Privacy Statement of each franchisee website and/or mobile app to determine the privacy practices and procedures of their website.
As a SUBWAY® franchisee, DAI may from time to time, take photos which may be used for marketing and/or promotional purposes which can include, but is not limited to: images of franchised restaurants, franchisees, employees of SUBWAY® franchisees, SUBWAY® customers, and/or SUBWAY® employees, in which individuals may be able to be identified.
Lastly, SUBWAY® restaurants are owned and operated by independent franchisees that are neither owned nor controlled by DAI or any other member of the SUBWAY® Group. Each SUBWAY® franchisee may collect Personal Information from their SUBWAY® customers and may use the Personal Information for their own purposes. DAI does not control the use of this Personal Information, nor, does DAI have access to the Personal Information collected and held by SUBWAY® franchisees and/or their associates. SUBWAY® franchisees may also use email campaigns and other methods of electronic and/or direct mail solicitation without DAI’s consent or prior knowledge. The SUBWAY® franchisee is solely responsible for the content the email and/or direct mail campaigns, as well as, the methods of identifying and contacting you either by email or your physical mailing address.
It is the policy of DAI to keep all past and present employee information private from disclosure to third parties, accept for where there are certain business related exceptions, such as:
Please note that this Privacy Statement does not apply to SUBWAY® restaurant employment applications submitted through the SUBWAY® website, which may be shared with independently-owned and operated franchisees who are seeking employees in their market area.
By applying to become a SUBWAY® DA via DAI’s website: www.subway.com, an applicant consents to the collection, use, and disclosure, of Personal Information in accordance with relevant SUBWAY® Group franchisors Privacy Statement. Personal Information may be collected in order to assist you in applying, and evaluating you to become a SUBWAY® DA. Personal Information is collected to assist the relevant SUBWAY® Group franchisor in selecting DA candidates for the purpose of operating a development territory.
Personal Information collected may include, but is not limited to: name, home address, home telephone number, facsimile number, email address, date of birth, bank account information for Electronic Funds Transfer, financial statement, resume, taxpayer identification number and background checks. Once a DA candidate becomes a DA, they may then reference themselves by their DA Number. Failure to provide necessary information may negatively impact your ability to become a DA.
SUBWAY® DA’s and/or company territory offices may have the opportunity to set up and host their own website, which may provide best practices, resources and information to local franchisees and prospective franchisee prospects, as well as their own staff. The SUBWAY® DA’s and/or company territory office websites are owned and operated by the individual SUBWAY® DA’s and/or company territory offices, not by DAI, the SUBWAY® Group, and/or the FAF Group. DAI encourages you to review the individual SUBWAY® DA’s and/or company territory offices respective website Privacy Statement which discloses their full privacy practices and procedures. Please note, DAI’s Privacy Statement does not govern the Personal Information handling practices and procedures of individual SUBWAY® DA’s and/or company territory offices individual websites.
Finally, as a DA within the SUBWAY® Group certain business information with respect to stores within your territory may be shared in the aggregate amongst your DA community. Such business information may include, but is not limited to: 13 (thirteen) week Worldwide SUBWAY® DA Development Activity Rankings, Store Level Key Initiatives Report, SUBWAY® DA Stats Report, three (3) year SUBWAY® DA Performance Report, Financial Strength Change Report, Monthly CPC Growth, 52 (Fifty-two) Week Worldwide SUBWAY® DA Development Activity Rankings, Worldwide Profitability Report, Store Level Operations Overview, Emerging Market Developing Activity Report, Developed Market Report, Subway Compared to other QSR Report, and the Weekly Same Store AUV and Units Report.
You may submit Personal Information
via your cell phone, smartphone, and
tablet. If you use any
location-enabled products, you may
be sending us location information.
DAI does not store or use this
information other than to provide
the service you requested. For
example, a mobile product may use
GPS data to find a nearby restaurant
you requested. Location-enabled
features are opt-in and you have
control over your participation and
can turn these services off at any
Mobile Information We Collect
Mobile Information Sharing
If you participate in any
advertising or marketing promotions
the Personal Information that you
provide DAI will be handled in
accordance with the Privacy
Statement specific to said promotion
which cannot and does not apply to
DAI’s website Privacy Statement.
You may use a referral feature (either on a web page, in an email, from a banner ad, or other communication) to inform a friend about a DAI web page or promotion. DAI may use any email address provided when using this referral feature to send both an initial email and a subsequent email to recipients about the particular promotion, product, or service in which you indicated your "friend" may have an interest.
DAI may use the services of third-party processors, such as market researchers, fulfillment houses, email service providers, and mail houses that process mail and communications for DAI, its affiliates within the SUBWAY® Group and/or the FAF Group. These third-parties are contractually prohibited from using Personal Information for any purpose other than for the purpose DAI specifies.
You may have the opportunity to Opt-in (which requires your express consent) and receive email communications from DAI, in order for you to receive specifically requested information or materials, such as, but not limited to: a coupon, newsletter, informational materials, marketing communications, or other special promotions or offers, from DAI, its affiliates within the FAF Group and/or the SUBWAY® Group. DAI's third-party service provider Customer Portfolios, LLC (“CP”), located in Boston, Massachusetts, United States of America (USA), manages the database of SUBWAY® customers which have expressly consented to receive specifically requested information or materials, on behalf of DAI. DAI will only email you if you opt-in to receive specific information or materials. If you opt-in to receive email communications from DAI, we may send you occasional updates about new additions to DAI's website, as well as, special offers and promotions of which you may take advantage. If at any time you decide you would rather not receive these types of email communications from DAI, you can opt-out by clicking the unsubscribe link at the bottom of any DAI email, update your contact preferences for your account, or contact DAI’s Privacy Officer at: email@example.com.
DAI does not sell Personal
Information to third parties. DAI
may share Personal Information with
our service providers, consultants
and affiliates for our internal
business purposes. Except as
described in this Privacy Statement,
DAI will not share Personal
Information with a third-party,
unless a customer requests, consents
to such disclosure, or disclosure is
required or authorized by law.
DAI endeavors to protect your
Personal Information using
physical, electronic or
procedural security measures
appropriate to the sensitivity
of the information in our
control. DAI safeguards your
Personal Information on the
Internet by using
Although "guaranteed security"
does not exist either on or off
the Internet, DAI makes
commercially reasonable efforts
to make the collection and
security of such information
consistent with our Privacy
Statement and all applicable
laws and regulations.
All reasonable steps are taken
to safeguard your Personal
Information against loss,
unauthorized access, use,
modification, disclosure, or any
other misuse. DAI takes all
reasonable steps to insure that
your Personal Information is
accurate, up-to-date, complete,
relevant and not misleading. DAI
will retain your Personal
Information only for as long as
necessary to fulfill the
purpose(s) for which it was
collected and to comply with all
applicable laws. Your consent to
such purpose(s) remains valid
after termination of DAI’s
relationship with you.
You may contact DAI’s Privacy Officer to access, correct or delete your Personal Information. If necessary, DAI’s Privacy Officer will contact another individual to assist in completing your requested task. DAI wants to be sure that we keep only the most accurate and up-to-date Personal Information in our records. You can email DAI’s Privacy Officer at: firstname.lastname@example.org, to update your contact information. To protect your privacy, DAI will take all reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
DAI's Privacy Officer Contact
Information - (Top)
DAI Privacy Officer
Where allowed by law, you may
also use the above email or
postal address to request access
to Personal Information held
about you by DAI. Such requests
will be processed in line with
local laws, and there may be
circumstances where DAI is
unable to provide access where
it is legally permissible to do
so, including where the
information contains legal
privilege, is a security risk,
would compromise others’
privacy, or where it is
commercially proprietary. You
may also ask DAI to update
Personal Information we hold
about you where you believe it
is incomplete, inaccurate or out
The SUBWAY® Group, may use a variety
of new technologies and Social Media
options to communicate and interact
with SUBWAY® consumers. These Social
Media websites and applications
include popular social networking
and media websites, open source
software communities, and more. To
better engage the public in ongoing
dialog, the SUBWAY® Group and/or
their Authorized Social Media
Representative, use several
third-party platforms including, but
not limited to: Facebook, Twitter,
YouTube, Foursquare, Google+,
Pinterest, Instagram, LinkedIn, etc.
Third-Party Websites and
Applications (TPWA) are web-based
technologies that are not
exclusively operated or controlled
by the SUBWAY® Group and/or their
Authorized Social Media
Representative. When interacting
with the SUBWAY® presence on those
websites, you may reveal certain
Personal Information to the SUBWAY®
Group and/or their Authorized Social
Media Representative, or to other
third-parties. Except when used by
the SUBWAY® Group’s and/or their
Authorized Social Media
Representative’s employees for the
purpose of responding to a specific
message or request, the SUBWAY®
Group and/or their Authorized Social
Media Representative, will not use,
share, or retain your Personal
Twitter: The SUBWAY® Group
and/or their Authorized Social Media
Representative, uses Twitter to send
short messages (up to 140
characters) or 'Tweets' to share
information about SUBWAY®
Restaurants with visitors and
respond to comments and inquiries,
sent via our Twitter account:
@SUBWAY. While visitors may read the
official SUBWAY® Twitter feeds
without subscribing to them,
visitors who want to subscribe to
(or follow) the official SUBWAY®
Twitter feeds must create a Twitter
www.twitter.com. To create an
account, you must provide some
Personal Information, such as name,
user name, password and email
address. Visitors have the option to
provide additional Personal
Information including a short
biography, location or a picture.
Most information you provide for a
Twitter account is available to the
public, but you can modify how much
of your Personal Information is
visible by changing your privacy
settings at the Twitter.com website.
The SUBWAY® Group and/or their
Authorized Social Media
Representative’s designated staff,
monitor the number of subscribers
and respond to comments and queries
via Twitter, but the SUBWAY® Group
and/or their Authorized Social Media
employees never takes possession of
the Personal Information which
belongs to any SUBWAY® Twitter
followers. The SUBWAY® Group and/or
their Authorized Social Media
Representative’s designated staff,
does not collect, maintain,
disclose, or share any Personal
Information about the people who
follow SUBWAY® on Twitter. The
Please note: the Privacy Policies of individual SUBWAY® Franchisees Social Media pages are located on the individual SUBWAY® Franchisees website. This Privacy Statement does not govern the Personal Information handling practices and procedures of individual SUBWAY® Franchisees Social Media pages and their individual websites.
DAI may operate sweepstakes, contests, raffles and similar promotions through the website that may require online registration. DAI typically asks you for certain Personal Information when you enter and, if applicable, Promotion, Sweepstakes, etc. DAI may share this Personal Information with third-party sponsors of such Promotion, Sweepstakes, etc., (irrespective of whether it is hosted by DAI), or otherwise in accordance with the rules applicable to such Promotion, Sweepstakes, etc. You should carefully review the rules of each Promotion, Sweepstakes, etc., in which you participate through the website, as they may contain additional important information about DAI's or a sponsors use of your Personal Information. Insofar as the terms and conditions of such rules concerning the treatment of your Personal Information may conflict with this Privacy Statement, the terms and conditions of such rules shall control.
A California resident who has provided Personal Information to a business with whom he/she has established a business relationship for personal, family, or household purposes ("California customer") is entitled to request information about whether the business has disclosed Personal Information to any third parties for the third parties' direct marketing purposes. In general, if the business has made such a disclosure of Personal Information, upon receipt of a request by a California customer, the business is required to provide a list of all third parties to whom Personal Information was disclosed in the preceding calendar year, as well as a list of the categories of Personal Information that were disclosed. However, under the law, a business is not required to provide the above-described lists if the business adopts and discloses to the public (in its Privacy Statement) a policy of not disclosing customer's Personal Information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, as long as the business maintains and discloses this policy. Rather, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of Personal Information and providing a cost free means to exercise that right.
DAI, is in compliance with the U.S. Department of Commerce Safe Harbor requirements regarding the transfer of Personal Information from the European Economic Area (“EEA”) or Switzerland to the United States. Despite an adverse judgment by the European Court of Justice on October 6, 2015, the U.S. Department of Commerce has advised that it continues to administer the Safe Harbor program until further notice. DAI has been Self-Certified under the Safe Harbor privacy frameworks as set forth by the U.S. Department of Commerce, European Commission and Federal Data Protection and Information Commissioner of Switzerland regarding the collection, storage, use, transfer and other processing of personal data transferred from the European Economic Area or Switzerland to the U.S., in accordance with Directive 95/46/EC of the European Parliament, and the Swiss Federal Act on Data Protection (FADP) effective July 1993, modified January 2008. Organizations that Self-Certify under Safe Harbor must comply with the U.S. – EU and the U.S. - Swiss “Safe Harbor” Frameworks Privacy Principles which are:
Further information regarding the
“Safe Harbor” Frameworks privacy
principles and certification process
can be found at:
If you are a resident of the European Economic Area (“EEA”) or Switzerland and have any concerns or complaints, please first address these issues to DAI’s Privacy Officer, as provided in the above section entitled “DAI Privacy Officer Contact Information”.
DAI encourages you to view your country’s Privacy Statement at: www.subway.com. To view your country’s Privacy Statement please go to: http://www.subway.com/subwayroot/exploreourworld.aspx. At the top of the page, please click on CHANGE, which brings you the EXPLORE OUR WORLD page. To choose your Country click on the Country name, then go to the very bottom of the Country’s page and click the PRIVACY STATEMENT link to view the website Privacy Statement specific to your Country.
DAI will update this Privacy Statement occasionally. When DAI posts changes to this Privacy Statement, we will also revise the "LAST REVIEWED" date on DAI’s Privacy Statement. If there are any material changes to this Privacy Statement, DAI will notify you by email, or by means of a notice on our home page. DAI encourages you to review this Privacy Statement periodically to be informed of how DAI is protecting your information and to be aware of any changes to DAI’s Privacy Statement. Your continued use of DAI’s website: www.subway.com after the posting of any amended Privacy Statement shall constitute your agreement to be bound by any such changes. This Privacy Statement is incorporated into any Terms and Conditions governing the various websites and any programs or services operated or managed on or behalf of DAI. Any changes to this Privacy Statement are effective immediately after being posted by DAI.
The Terms and Conditions located at: http://www.subway.com/subwayroot/TermsOfUse.aspx, governs the use of DAI’s website: www.subway.com. The provisions therein apply to any disputes that may arise in relation to this Privacy Statement and the collection, use, and disclosure of your Personal Information, and are of the same force and effect as if they had been reproduced directly in this Privacy Statement.
LAST UPDATED: 01/25/2016
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