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Whether you want to share your experience, or need support for one of our programs, we're here to help. Maybe we've already answered your question in our FAQ section. If not, contact information and options for our many programs are available below.
Subway® App FAQs

iPhone 4s, 5, 5c, 5s, SE, 6, 6Plus, 7, 7 Plus with iOS 9.0 or later. Smartphones with Android OS 4.4 and above.

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Please see the Privacy Policy within the Help menu.

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For App feedback or support issues, please go to the Contact Us section within the Help menu.

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An account needs to be created in order to use the Subway® App. If an account exists on mysubwaycard.com or order.subway.com those credentials may be used to log in.

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Passwords must be 8-16 characters, containing three out of four of the following: Lowercase characters, uppercase characters, digits (0-9), one or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ‘ , ? / ` ~ “ ( ) ;.

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On the Login screen, select the Forgot password? link to input the email address used for forgotten password account. This will send a verification code via email and allow for the reset of a password.

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Within the Profile menu a user has the ability to logout, which gives the opportunity to login with another account.

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Unfortunately, an order cannot be modified once it is submitted. If there is the desire to cancel or modify an order it will be to be done by contacting the restaurant where the order was placed. Restaurant contact information is found within the order details page.

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Once an order has been placed there will be a charge even if the order is not picked up.

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Access to any previously placed remote order is found within the Profile menu.

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Be sure a payment method is added in the profile menu, and select the "SHOW CARD Scan at the register" button on the home screen for a QR code to be scanned at the time of payment.

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Visa and MasterCard are widely accepted. Some stores may also accept American Express and Discover. See store for details.

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Multiple credit, debit and Subway® Cards can be stored in the App wallet.

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Yes, when an order is placed on the Subway® App it is possible to pay using the remaining balance of a Subway® Card combined with a credit/debit card.

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Currently, offer redemption is not supported for orders placed from the Subway® App. For in store mobile payments, it is possible to present the valid coupon before paying with the Subway® App.

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In the case of card decline, please verify that the card information is correct. If problems persist please contact the number on the back of the card or add another form of payment on the profile menu.

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