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Gift Card FAQs - Corporate Sales

Click https://subway-biz.cashstar.com to visit Corporate Sales page. For additional information or assistance, you may contact us directly at 833-723-0587or via email to subwaycorporategiftcards@cashstar.com

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The Subway® Card currently comes in physical form for corporate orders. Subway® eGift Cards are only available for individual order at this time and are not sold in bulk.

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There is no additional cost for standard cards. Custom-designed Subway® Cards can be ordered with your company’s logo and artwork for a surcharge.

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Yes, we do offer volume discounts based on total dollars spent on your order. Please see below.

Per Order Discount Structure

  • 5,000-$24,999 - 2%
  • $25,000-$99,999 - 3%
  • $100,000-$249,999 - 4%
  • $250,000+ - 5%

*No discount applied to orders paid by credit card.

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The Subway® Card never expires, nor do we charge any fees in connection with its use, or penalties for dormancy.

Occasionally special promotional Subway® Cards which do have expiring balances are distributed on a limited basis; however, these Cards are clearly marked as such with the valid start date and the expiration date on the front of the Card.

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The Subway® Card can be purchased and reloaded in any amount between $5 and $500. The minimum order total is $500.00. For orders less than $500.00 you can visit subway.com.

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Subway® Cards ordered in bulk do not ship with a greeting card or personal message. However, Card envelopes can be ordered with your Card order.

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In order to ship to multiple addresses, you must place separate orders.

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Standard physical card order: Please allow 2-3 business days for processing and an additional 2 – 3 business days for standard shipping. Orders are not processed until payment is confirmed.

eGift card orders: Please allow 1-2 business days for processing once payment is confirmed. Orders are not processed until payment is confirmed.

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We accept credit card payments (Visa, MC, Discover and AMEX), check payments and ACH draft.

Before a Gift Card order is shipped, payment must be received.

If you choose the check or ACH draft option, your order will remain pending until payment has been received and deposited.

You will receive an email once the payment has been approved and again with the shipment is sent.

Credit card payments are limited to $5,000 and DO NOT QUALIFY FOR A DISCOUNT.

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Yes. We require a Federal Tax ID number, to verify your business status.

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Please contact us immediately at 1-888-445-9239 ext. 1273 or email us at subwayecardorders@ipcoop.com if you suspect your cards are lost or stolen.

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Subway® Cards cannot be returned for refunds.

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Cards are shipped inactive as a safeguard against unauthorized use in the event Cards are lost or stolen. A packing slip will be included with your shipment. Please complete the packing slip and submit via fax in order to activate the cards. Card activation can take 24-48 hours. Cards should not be distributed until an email activation confirmation has been received.

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Click here for complete Subway® Card terms and conditions.

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For physical Subway® Cards, you can visit any participating Subway® restaurant and have a Sandwich Artist® swipe your card at the point of sale terminal (POS). If you have created a Subway® Card account and registered your physical or eGift Card, you can also check your account online at subway.com or through the Subway® App. Or you can always call 1-877-697-8222.

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Any materials created by you which feature the Subway® logos, Cards, Menu items, or other proprietary images must be submitted to VPS for approval prior to their use or distribution. Submit to: subwaycorporategiftcards@cashstar.com

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Yes! You can customize your Subway® Card order for a cusomization fee. Pricing depends on the volume. Click here for additional info.

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