Franchise World Headquarters, LLC (“FWH”) operates and hosts the Website (the “Website”) located at: www.subway.com, whose servers are located in the United States of America (“USA”). FWH provides core business related services such as, but not limited to: sales, research and development, marketing franchises, franchisee training, retail technology, POS system support, store design, legal and accounting services, to the SUBWAY® franchising entities. FWH is licensed to use the SUBWAY® trademark. Doctor’s Associates Inc. (“DAI”), owns the trade name and service mark SUBWAY®, the recipes, formulas, food preparation procedures, business methods, business forms, and business policies. DAI is the franchisor of the SUBWAY® system for the USA and its territories, and does business as "SUBWAY", as well as, licenses the SUBWAY® trademark and SUBWAY® Restaurant System to its affiliates in order to develop SUBWAY® restaurants worldwide.
FWH and DAI may share information, including Personal Information with its affiliates, the SUBWAY® franchisors including, but not limited to: Subway International B.V. (“SIBV”) the franchisor of the SUBWAY® system for Europe (and the rest of the world, outside of the United States, Australia, Canada, Colombia, Brazil, South Africa, and India), Subway Systems Australia Pty Ltd (“SSA”), Subway Franchise Systems of Canada, Ltd. (“SFSC”), Subway Partners Colombia C.V. (“SPCCV”), Subway Systems do Brasil Ltda. (“SSB”), Sandwich and Salad Franchises of South Africa Pty Ltd. (“SSFSA”), and Subway Systems India Private Limited (“SSIPL”). PT Subway Systems Indonesia (“PTSSI”) is a service company which provides business related services exclusively to Indonesia’s SUBWAY® franchisees, for and on behalf of SIBV, the franchisor for Indonesia. FWH, DAI, SIBV, SSA, SFSC, SPCCV, SSB, SSFSA, SSIPL, and PTSSI are collectively referred to herein as the “SUBWAY® Group”.
The SUBWAY® Group, is affiliated with the following companies that may provide goods, services, or both to the SUBWAY® Group, SUBWAY® franchisees, SUBWAY® affiliates, or SUBWAY® affiliates’ franchisees:
The SUBWAY® Group, may share information, including Personal Information with FWH Technologies, LLC (“FWHT”), the owner and licensor of the SubwayPOS™ software, which has been approved for use in SUBWAY® restaurants worldwide, and Franchisee Shipping Center Co., Inc. (“FSCC”), which offers various advertising, promotional, and operational materials to SUBWAY® franchisees.
The SUBWAY® Group may share information, including Personal Information with the SUBWAY® Group’s advertising affiliate, Stichting Admininistratiekantoor Subway Franchisee Advertising Fund Trust, which is a Netherlands Foundation (the “SFAFT Foundation”). The SFAFT Foundation determines how the SUBWAY® franchisees advertising contributions should be allocated, and creates the spending policies and procedures with respect to the promotion of the SUBWAY® brand in all regional and local markets, for the benefit of the SUBWAY® franchisees, as well as the SFAFT Foundations affiliates, who operate as the advertising entities for the benefit of the SUBWAY® franchisees worldwide, which includes, but is not limited to: Subway Franchisee Advertising Fund Trust, Ltd. (“SFAFT”), Subway Franchisee Advertising Fund Trust, B.V. (“SFAFT BV”), Subway Franchisee Advertising Fund of Australia Pty. Ltd. (“SFAFA”), Subway Franchisee Advertising Fund of Canada, Inc./Le Fond De Publicité Des Franchisés Subway Du Canada Inc. (“SFAFC”), Subway Franchisee Canadian Advertising Trust (“SFCAT”), Subway Systems Singapore Pte. Ltd. (“SSSPL”), Subway International De Mexico, S.A. de C.V., Subway Franchisee Advertising Fund Trust B.V. Sucursal Argentina, Subway Systems do Brasil Ltda., Subway Brand Management & Consultant (Shanghai) CO. LTD., Subway Partners Colombia C.V., Subway Systems India Private Limited, Subway International B.V. (Taiwan Branch), and Subway Realty de Venezuela, C.A., The FAF Group administers national and local advertising funds and activity for SUBWAY® restaurants and SUBWAY® franchisees worldwide. The above advertising entities are collectively referred to herein as the “FAF Group”.
While FWH, make reasonable efforts to provide accurate and timely information about the SUBWAY® Brand on the Website, you should not assume that the information provided is always up to date or that the Website contains all the relevant information available.
This Website's web servers automatically collect the Internet Protocol (IP) addresses and log files of visitors. Your IP address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visited. This information is collected in an aggregate form only and does not contain any Personal Information. We use your IP address, and the IP addresses of all users, for purposes such as calculating Website usage levels, helping diagnose problems with the Website's servers, and administering the Website. Collecting IP addresses is standard practice on the Internet and is done automatically by many websites. In addition to the Non-Personal Information usage of IP Addresses described above we may also record your IP address for fraud prevention purposes.
This website is not targeted towards individuals who have not reached their age of majority for your geographical area. The age of which an individual is no longer considered a minor varies from country to country. If you are unsure what the age of majority is for your country, please check with an adult to find out if you may still be considered a minor. FWH understands that a minor may still try to contact FWH and in so doing may voluntarily provide FWH Personal Information. If you are a minor under the age of majority, PLEASE DO NOT submit any Personal Information about yourself on this website WITHOUT GETTING PERMISSION FROM YOUR PARENT(S) OR GUARDIAN(S) FIRST.
Children’s privacy is very important FWH. FWH, an affiliate of the SUBWAY® Group, whose servers are located in the USA, adheres to the United States Children's Online Privacy Protection Act (“COPPA”), a United States Federal Law. The Federal Trade Commission (“FTC”) has the authority to issue regulations and enforce COPPA, which applies to websites and online services operated for commercial purposes that are directed at, and are collecting Personal Information from children under thirteen (13) years of age. COPPA explains what a website operator must include in their Privacy Statement, what responsibilities a website operator has to protect children's privacy and safety online, including restrictions on marketing to those under thirteen (13) years of age, it also requires that we inform parents and/or legal guardians how we collect, use, and disclose Personal Information from children under thirteen (13) years of age, as well as, how to obtain verifiable consent from a parent in order for children to use certain features of on a website. FWH will not knowingly allow anyone under thirteen (13) years of age to provide us with any Personal Information about themselves (such as their names, email address, and phone number) over the Internet. If a child has provided FWH with Personal Information without the consent of a parent, we ask the parent of that child to contact FWH’s Privacy Officer immediately at: firstname.lastname@example.org. FWH will use all reasonable efforts to promptly delete the child's Personal Information from our servers. Please note, that when FWH uses the term "parent", we mean to include legal guardians.
4. Copyrights & Trademarks - (Top)
Unless otherwise noted, all Materials on the Website are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned, licensed or used by SUBWAY® Group and FAF Group. SUBWAY® and the SUBWAY® logo are registered trademarks and service marks owned and registered by DAI. DAI’s marks on the Website represent some of the marks currently owned or controlled in the United States and/or in one or more other countries by DAI or its licensees. The display of these marks and of notices associated with these marks is not intended to be a comprehensive compilation of all of DAI or its licensee’s worldwide proprietary ownership rights, and DAI may own or control other proprietary rights in one or more countries outside of the United States. All rights not expressly granted are reserved.
5. Materials & Acceptance Use - (Top)
The Materials published on the Website may not be copied or distributed, modified, republished, uploaded, posted or transmitted in any way, except as otherwise permitted by FWH. All of the Materials available on the Website are proprietary and the subject of copyright, author’s rights or other rights and nothing herein shall be construed as conferring in any manner, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith. You agree not to create any kind of derivative works from, or exploit the Materials of the Website in any way.
You agree that the unauthorized use of the Materials could cause irreparable harm to FWH, and that in the event of an unauthorized use, FWH, shall be entitled to obtain an injunction in addition to any other remedies available at law or in equity.
To find out more about FWH’s privacy practices and procedures, please see the SUBWAY® Online Privacy Notice located at: http://www.subway.com/subwayroot/PrivacyNotice.aspx. Except where other notices or consents are required by law, by accessing, browsing, and/or using the pages or services posted on this Website, you agree to FWH’s Privacy Statement and to the collection, use, and disclosure of such Personal Information and any submissions in accordance with FWH’s Privacy Statement located at: http://www.subway.com/subwayroot/PrivacyPolicy-FWH.aspx.
Your submissions, feedback and comments (“Submissions”) are entirely voluntary, non-confidential, and gratuitous. You agree you are, and shall remain, solely responsible for the contents of any Submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the Website that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. FWH, appreciates your interest, however, do not want, and cannot accept, any ideas you consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Therefore, you grant to DAI and its designees a perpetual, irrevocable, non-exclusive, fully-paid, royalty-free license to use any ideas, expression of ideas or Submissions without restrictions of any kind and without any payment or other consideration of any kind, or permission or notification, to you or any third party. This license shall include, without limitation, the irrevocable right to reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, and/or license the Submission, and all rights therein, in the name of the DAI or its designees throughout the world in perpetuity, in all media now or hereafter known or created. In addition, you warrant and agree that any and all “moral rights” pertaining to any copyrighted materials have been waived.
By making a Submission, you acknowledge and agree that FWH, and their designees may create on their own or obtain other Submissions that may be similar or identical to the Submission you submit. You hereby waive any and all claims you may have had, may have currently, and/or may have in the future, that any Submission accepted, reviewed and/or used by FWH, or their designees is similar to your Submission.
By making a Submission, you acknowledge and agree that the SUBWAY® Group, the FAF Group and their designees may create on their own or obtain other Submissions that may be similar or identical to the Submission you submit. You hereby waive any and all claims you may have had, may have currently, and/or may have in the future, that any Submission accepted, reviewed and/or used by the SUBWAY® Group, the FAF Group or their designees is similar to your Submission.
You agree the following kinds of conduct are illegal and/or prohibited on the Website. Prohibited activities include, but are not limited to, the following: (a) using the Website for any purpose intentionally or unintentionally, in violation of any applicable, local, state, federal, provincial, national, or international laws and/or regulations; (b) posting or transmitting through the Website any information, data, text, files, links, software or other materials that FWH, consider to be unlawful, obscene, defamatory, pornographic, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity or that constitutes cyber-harassment or cyber stalking as determined by FWH, in their sole discretion; (c) posting content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party; (d) posting URLs to external Websites or any form of HTML or transmitting executable programming of any kind, including viruses, spyware, Trojan horses or similar programs; (e) posting or transmitting anything that may be spam, direct marketing communications or any unsolicited advertising, promotional or commercial content; (f) impersonating another person when using the Website, posting any content or Personal Information or attempting to conceal or misrepresent the identity of the person making the Submission or the origin of any Submission or allowing any other person or entity to use your identification for posting, viewing comments or using the Website; (g) harvesting or otherwise collecting information about others, including e-mail addresses; and (h) encouraging other people to engage in any prohibited activities as described herein. FWH, reserves the right to investigate and take appropriate legal action against anyone who, in their sole discretion, engages in any of the prohibited activities.
EXCEPT AS OTHERWISE EXPRESSLY STATED WITH RESPECT TO THE PRODUCTS, ALL CONTENTS, MATERIALS, INFORMATION AND SERVICES ON THIS WEBSITE ARE OFFERED ON AN "AS IS" AND “AS AVAILABLE” BASIS WITHOUT ANY CONDITIONS OR WARRANTY OF ANY KIND WHATSOEVER EITHER EXPRESSED OR IMPLIED. FWH, DO NOT MAKE ANY REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FWH, DO NOT GUARANTEE THAT THE FUNCTIONS CONTAINED IN THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THIS WEBSITE OR ITS SERVERS WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED EVEN IF FWH, ARE AWARE OF THEM.
By applying to become a SUBWAY® franchisee, a prospective franchisee consents to the collection, use, and disclosure of Personal Information in accordance with the following terms and conditions. We collect and use Personal Information in order to assist a prospective franchisee in applying to become a SUBWAY® restaurant franchisee and to assist the SUBWAY® Group in selecting franchisee candidates.
Personal Information collected from prospective franchisees include, but is not limited to: name, address, telephone number, facsimile number, email address, date of birth, citizenship, educational background, criminal background, bank account information for Electronic Funds Transfer, financial statement, litigation history, and taxpayer identification number. Failure to provide requested Personal Information may negatively impact a prospective franchisee’s ability to become a franchisee. Once a prospective SUBWAY® restaurant franchisee becomes a franchisee, they may then reference themselves by their Franchise Agreement Number. In order to better service franchisees, a franchisee’s Personal Information may be shared between DAI and its affiliates within the SUBWAY® Group, pursuant to the service contracts between them.
In order to effectively implement the SUBWAY® Gift Card Program, and to provide purchasing services to members, a franchisee’s Personal Information may be shared with an independent purchasing cooperative or other independent third party. The Personal Information shared with the independent purchasing cooperative shall include, but will not be limited to: name, address, credit card information, and other related information necessary for billing purposes, such as a mailing address for credit card validation, and bank account information, you provided to DAI to establish your pre-authorized account for the payment of royalties, advertising fees, and other charges. Subject to a franchisee’s agreement with the independent purchasing cooperative, the independent purchasing cooperative may bill a franchisee’s bank account for fees and other costs associated with the SUBWAY® Gift Card Program. If a franchisee does not wish to disclose this information, they must notify the Privacy Officer in writing as described in the section titled “Contact Information” below.
A franchisee and/or prospective franchisee’s information may be shared with the SUBWAY® DAI Development Agent in their area. A Development Agent is an independent contractor of DAI. The Development Agents assist with franchise sales, site location, service franchisee leasing needs, provide operational assistance and related administrative functions, training to the franchisee. Development Agents also make recommendations as to whether a prospective franchisee in their territory should be granted a franchise. The Development Agent may use this information to: address a franchisee’s concerns in a customer complaint, respond to a franchisee’s inquiries for franchise sales, franchisee Personal Information may be shared during store transfers, and any other inquiry which may require a response. Franchisee Personal Information may also be shared with entities of FAF Group in order to provide advertising services to franchisee’s restaurants.
Finally, upon becoming a SUBWAY® franchisee you consent to DAI disclosing former or past franchisee contact information including Personal Information in its Disclosure Document for one (1) year after leaving the system, as required by law, unless you advise otherwise. Contact our Privacy Officer in writing, either by email or regular mail received, of your desire to not have your details or contact information disclosed, corrected or changed when you sell or transfer your SUBWAY® store, or exit the SUBWAY® system (whether by termination or otherwise). To contact the Privacy Officer, please see the section provided below entitled “Contact”.
FWH cannot and does not guarantee or warrant that files or software of any kind, or from any source, available for downloading through this website, will be free of infection or viruses, worms, Trojan Horses or other code or defects that manifest contaminating or destructive properties. FWH is an equal opportunity employer. SUBWAY® franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those of FWH.
Except as described otherwise, all materials in the Website are made available only to provide information about SUBWAY® restaurants. FWH controls and operates this Website from its offices in the United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this Website from other locations you are responsible for compliance with applicable local laws. Some software from this Website may be subject to export controls imposed by the United States and may not be downloaded or otherwise exported or re-exported: (a) into (or to a national or resident of ) any country to which the U.S. has placed an embargo, including without limitation, Cuba, Iran, Iraq, Libya, North Korea, Syria, or Yugoslavia; (b) to everyone on the US Treasury Department's Specially Designated Nationals list, or (c) the US Commerce Department's Table of Denial Orders. If you download or use the Software, you represent and warrant that you are not located in, or under the control of, or a national or any such country or on any such list.
YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE AND YOUR USE OF THE WEBSITES IS TO DISCONTINUE YOUR USE OF THE WEBSITE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FWH, AND ANY OTHER PARTY (WHETHER OR NOT INVOLVED IN CREATING, PRODUCING, MAINTAINING OR DELIVERING THE WEBSITE) AND THE MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, SHAREHOLDERS OR AGENTS OF FWH, EXCLUDE ALL LIABILITY AND RESPONSIBILITY FOR ANY AMOUNT OR KIND OF LOSS OR DAMAGE THAT MAY RESULT TO YOU OR A THIRD PARTY (INCLUDING WITHOUT LIMITATION, ANY DIRECT, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGE ARISING FROM OR CONNECTED IN ANY WAY TO BUSINESS INTERRUPTION AND WHETHER IN TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), CONTRACT OR OTHERWISE) IN CONNECTION WITH THE WEBSITE IN ANY WAY OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION ACTIONS OR ACTIVITIES RESULTING FROM USE OF RESOURCES PRESENTED ON THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIAL ON SUCH WEBSITES, OR USE OF ANY SUBMISSION, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE DUE TO VIRUSES THAT MAY AFFECT YOUR COMPUTER EQUIPMENT, SOFTWARE, DATA OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIAL FROM THIS WEBSITE OR ANY WEBSITE LINKED TO THIS WEBSITE.
If you would like to submit a request or you have any questions or privacy concerns, please contact FWH’s Privacy Officer at:
Where allowed by law, you may also use the above email or postal address to request access to Personal Information held about you by FWH. Such requests will be processed in line with local laws, where it is legally permissible to do so. There may be circumstances where FWH is unable to provide access, including but not limited to: where the information contains legal privilege, is a security risk, would compromise others’ privacy, or where it is commercially proprietary. You may also ask FWH to update Personal Information we hold about you where you believe it is incomplete, inaccurate or out of date.
FWH will address your concerns and attempt to resolve any privacy issues in a timely manner.
If necessary, the Privacy Officer will contact another individual to assist in completing your requested task. Or, if you prefer, you can download the Privacy Information Request Form located at: http://www.subway.com/subwayroot/InfoRequestForm.pdf.
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